Return & Refund Policy – RivaSonali
Effective Date: February 27, 2025
At RivaSonali, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may return an item if:
✅ It is unused, unworn, and in its original packaging.
✅ The return is requested within 30 days of delivery.
✅ It is not listed as a non-returnable item (see Section 5).
2. How to Initiate a Return
1️⃣ Contact Us: Email info@rivasonali.com with your order number and reason for the return.
2️⃣ Approval: Our team will review your request and provide a return authorization (RMA) if eligible.
3️⃣ Ship the Item: Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4️⃣ Refund Processing: Once received and inspected, we will issue a refund within 5-7 business days.
3. Refunds
- Approved returns will be refunded to the original payment method.
- Shipping fees are non-refundable (unless the return is due to a mistake on our end).
- Refunds may take 5-7 business days to appear in your account.
4. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, contact us at info@rivasonali.com.
- If the item is no longer in stock, a refund or store credit will be offered.
5. Non-Returnable Items
The following items cannot be returned:
❌ Personalized or custom-made products.
❌ Items marked as Final Sale or Clearance.
❌ Gift cards or downloadable products.
❌ Opened or used beauty, hygiene, or personal care items (for safety reasons).
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days, please:
✅ Check your bank or credit card statement.
✅ Contact your payment provider (some banks take extra processing time).
✅ Reach out to us at info@rivasonali.com for assistance.
8. Contact Us
For any return or refund questions, please reach out:
📍 Address: 111 Northshore Dr, Kerens, Texas (TX), 75144
📧 Email: info@rivasonali.com
📞 Phone: (903) 396-2699
We appreciate your business and are here to assist you! 😊
Would you like any modifications to this policy?