Return Policy

Effective Date: November 18, 2024

At Rivasonali, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return policy carefully.

Eligibility for Returns

  1. Time Frame: You have 30 days from the date of delivery to initiate a return.
  2. Condition: Items must be in their original condition, unused, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for a return.

How to Initiate a Return

To initiate a return, please contact our customer service team:

Please include your order number and details about the item you wish to return.

Return Process

  1. Approval: Once your return request is received, we will review it and notify you of the approval or rejection of your return.
  2. Shipping: If approved, you will receive instructions on how to return your item. You are responsible for paying the return shipping costs unless the item is defective or incorrect.
  3. Refund: After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days.

Non-Returnable Items

Certain items are non-returnable, including:

  • Custom or personalized products
  • Clearance or sale items

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to reach out: